Updating your payment method
Account → Manage billing opens the Stripe billing portal, where you can update or replace your card.
vidfora never sees or stores your card details — payments are handled entirely by Stripe.
Invoices and receipts
Every invoice and receipt is in the same billing portal, available to view and download at any time. Receipts are also emailed when a payment succeeds.
If you need a business name, address or VAT/tax ID on your invoices, you can add those in the portal.
When a payment fails
A card expires, gets replaced, or a bank declines a charge. When that happens:
- We'll email you that the payment didn't go through.
- Your account keeps working during a short grace period — currently 7 days — so a card problem doesn't interrupt your work.
- Update your card in Account → Manage billing and the payment retries.
If the payment still hasn't succeeded when the grace period ends, the account moves to the Free plan. Nothing is deleted — your boards, tracked channels and Studio designs are all intact, and updating your card restores your plan.
Common causes
- Card expired — update it in the portal
- Bank declined an international or online charge — a quick call to your bank usually clears it
- Insufficient funds at retry time — update the card or ensure funds are available, then retry from the portal
- New card issued after fraud replacement — the old card is dead even if the number looks familiar
Still stuck
[Contact support](/contact-support) with the email address on your account. Never send us your full card number — we don't need it and can't use it.