How to reach us
Support chat in the app is the fastest route — it's on every page once you're signed in, and it arrives with your account already attached, so we can look things up without a round of questions.
You can also reach us through the contact page on the website.
What to include
The more of this you give us up front, the faster this goes:
- The email address on your account — especially if you're writing from a different one
- What you were trying to do, and what happened instead
- The exact error message, if there was one
- The page or feature it happened on
- A screenshot, if it's something visual
For billing questions, the date and amount of the charge helps.
Response times
We answer as quickly as we can. Pro accounts get priority support.
Things you can resolve faster yourself
- Cancel, upgrade, or update your card — Account → Manage billing ([details](/change-or-cancel-your-plan))
- Invoices and receipts — same billing portal
- Can't sign in — [Can't sign in](/can-t-sign-in) covers the common causes
- A video or channel isn't in the feed — [read this first](/why-isn-t-this-video-or-channel-in-the-feed)
- Unsubscribe from the trend digest — the link at the bottom of any digest
Refunds
Within 7 days of payment, just ask — see [Refunds and the 7-day guarantee](/refunds-and-the-7-day-guarantee).
Please don't send
Never send your full card number or your Google password. We don't need either, and no legitimate vidfora message will ever ask for them.